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Patient Access
Call 111 - When it is less urgent than 999
Useful Resources

Friends & Family Test

Patients have the opportunity to feedback on the service they receive after every interaction with the practice. Patients can feedback using the paper forms in reception, online via the I want great care website and now via text message.

July 2019

Responses: 196 text messages, 3 paper forms and 0 via I want great care.
Results - patients are asked if they would recommend the practice to friends and family:
 
Extremely Likely - 142
Likely - 44
Neither Likely nor Unlikely - 4
Unlikely - 2
Extremely Unlikely - 4 
 
Patients are also asked to share the main reason for the way they feel.  A  couple of the positive comments received this month:
"Excellent surgery and staff. An example of how a gp surgery should be"
“Helpful receptionists and excellent doctors"

"Very welcoming, right in time, friendly and helpful. Great team." 

Your Neighbourhood Professionals. Just a Click Away! Selsdon & District Funeral Service
Your Neighbourhood Professionals. Just a Click Away! Selsdon & District Funeral Service