Patients have the opportunity to feedback on the service they receive after every interaction with the practice. Patients can feedback using the paper forms in reception, online via the I want great care website and now via text message.
Responses: 196 text messages, 3 paper forms and 0 via I want great care.
Results - patients are asked if they would recommend the practice to friends and family:
Extremely Likely - 142
Likely - 44
Neither Likely nor Unlikely - 4
Unlikely - 2
Extremely Unlikely - 4
Patients are also asked to share the main reason for the way they feel. A couple of the positive comments received this month:
"Excellent surgery and staff. An example of how a gp surgery should be"
“Helpful receptionists and excellent doctors"
"Very welcoming, right in time, friendly and helpful. Great team."