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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very Good | Good | Neither Good nor Poor | Poor | Very Poor | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2024 | 208 | 22 | 12 | 8 | 6 | 1 |
| Feb 2024 | 213 | 14 | 7 | 5 | 8 | 2 |
| Mar 2024 | 172 | 21 | 6 | 5 | 6 | 1 |
| Apr 2024 | 180 | 32 | 5 | 5 | 2 | 1 |
| May 2024 | 194 | 20 | 5 | 5 | 5 | 1 |
| Jun 2024 | 209 | 20 | 7 | 4 | 6 | 3 |
| Jul 2024 | 200 | 29 | 7 | 3 | 4 | 0 |
| Aug 2024 | 157 | 20 | 3 | 2 | 4 | 2 |
| Sep 2024 | 187 | 25 | 9 | 4 | 3 | 1 |
| Oct 2024 | 411 | 37 | 13 | 3 | 9 | 0 |
| Nov 2024 | 261 | 25 | 9 | 5 | 11 | 0 |
| Dec 2024 | 134 | 13 | 4 | 5 | 3 | 2 |
CONTACT DETAILS
Parkside Group Practice
27 Wyche Grove
South Croydon
Surrey
CR2 6EX
Telephone: 020 8680 2588
Pride in Practice
