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There is an appointment system for seeing both doctors and nurses on a routine or emergency basis. You should telephone the surgery on 020 8680 2588 to make an appointment. The telephone lines are open from 8.30am to 12 noon and from 2.00 to 6.30pm Monday to Friday. Routine appointments can also be booked online via our website.
The reception is open from 8.00am to 6.30pm every weekday. For appointments booked outside of these hours, patients can access reception by using our intercom. It is the policy of the practice that patients may see whichever doctor they choose, subject to availability and suitability. Most general appointments are between 8.30 to 11.00am (9:30 to 11.00am on Thursdays) and 3.30 to 6.00pm on weekdays, although there are some general and clinic appointments outside of these times. Appointments between 7.30am-8.00am and 6.30pm-7.30pm are offered under the Extended Hours DES and are booked in advance.
A considerable number of the patients at this practice either commute to London or other long distances and would therefore prefer routine appointments at the beginning or end of the day to minimise disruption. You should bear in mind that the number of these appointments is inevitably limited and you may have to wait some time for one of these.
If you would like a chaperone when being examined by one of the doctors please ask the receptionist to arrange this.
Doctors will not take telephone calls during surgery but if you wish to speak to a specific doctor you may be given a time to ring back when the doctors may be available to speak to you. Alternatively the receptionist may take your number to pass to the doctor to ring you if time permits.
There are a number of urgent appointments available each day and every effort will be made for patients to see or speak to a doctor on that day if necessary. However, this may not be at the time or with the doctor of first choice. There is a duty doctor available to speak to on the telephone with urgent medical queries each morning. If you wish to speak to the duty doctor you may be asked to leave a contact number so they can call you back. This telephone time should not be used for requesting the continuation of sick certificates or repeat prescriptions in a very busy surgery. If you are confronted by a serious problem such as severe chest pain, severe bleeding, collapse or unconsciousness CALL 999 for an AMBULANCE before contacting the surgery.
If you are unable to keep your appointment you should contact the surgery to cancel it as soon as possible. A very large number of appointments are lost each year due to patients' non-attendance.